BigCommerce and Magento Support, Hosting & Maintenance Retainers

For us, it’s all about shared success. We care, we’re invested, and we want to help grow your eCommerce business.

Your website doesn’t stop at go-live and neither does our BigCommerce and Magento support. You can rest easy in the hands of our team, with a dedicated support desk and retainer packages designed to suit every need.

Technical Support and Consultancy

Struggling with your site’s performance? As a support agency and technically focused team, we’ll take the hassle out of the complexities, help you scale your store and ensure your site is always stable.

Our services include technical consultancy, Magento 2 maintenance, code profiling and performance optimisation to assess your site’s functionality, along with creating a solution to meet your requirements.

Secure, Responsible Commerce

Security is a big concern for all eCommerce websites. Luckily, Adobe Commerce and BigCommerce both provide out-of-the-box security built into the very core of your site.  

Whether it’s time to upgrade your website to the latest version, protect your eCommerce environment from cyber-attacks and fraudulent activity, ensure you are PCI compliant or create a recovery plan, we can keep you, your customers and your website safe.  

Iterative Design

You’ve launched a shiny new website with all the bells and whistles. But over time, even the grandest of sites will begin to age.

This is where we find an iterative approach can help. Iterative design is the process of making gradual but continuous improvements to your eCommerce store. Here are just a few ways that iterative design can positively impact your store’s performance in the long run:

  • Increase sales
  • Generate new revenue opportunities
  • Improve conversion rate
  • Increase customer retention
  • Increase average order value
  • Reduce cart abandonment
  • Spread the cost of your project
  • Provide insight through a test and learn approach

Support Timebank

Top up your development hours with a Support Timebank. Not restricted by month, timebanks are a pot of hours dedicated to supporting your business.

You can tap into these for hosting and support, extension installations, patch installation, redirect implementation, design and UX, strategy guidance or general requirements.

Magento and BigCommerce Support and Retainers

A website retainer covers everything you need to keep your website running smoothly while ensuring it evolves with your business and customer needs. Whether it’s further development, site improvements or creating bespoke functionality, we’re always working to strengthen your website. An important part of ongoing success, a retainer may be for you if you want:

  • To evolve your business: We don’t believe in launching and leaving. Retainers can be used to continue evolving your store to ensure maximum performance and up-to-date functionality.
  • To improve the user experience: Retainers allow you to implement learnings direct from your users. This insight can support future developments which can be completed during your retainer roadmap.
  • A steady stream of work: Being aware of upcoming plans in the wider business or phased project work, a retainer will be a more efficient approach.
  • To maintain site security: If your eCommerce store is on Adobe Commerce, a retainer ensures we can work to keep your site secure and on top of Magento updates. 

Our retainers allow you to manage your work and create a predictable stream of releases on your site. Here’s what you’d have access to with one of our retainer packages:

  • Unlimited hours: Starting at 26 hours per month, any unused hours can be carried over in case you need to slow down development at a certain time or for a certain reason.
  • Proactive account management: Supported by a dedicated account manager and project manager means that problems and opportunities are identified in real-time with solutions presented during our regular account reviews.
  • Collaborating with you: We scale to fit your internal capabilities allowing us to collaborate with you in the most effective way possible to achieve your objectives.


Although we’re confident our retainer packages can cover your every need, we can also create custom packages too.

eCommerce Strategy

Do you have business goals but you’re unsure how to achieve them? Or maybe you need help developing a strategy? Our eCommerce website consultants harness real business insight to build an actionable growth plan to help you stay on track.

As a specialist eCommerce agency, we provide eCommerce guidance no matter the size of your business. Our custom consultancy services mean we can collaborate, creating eCommerce growth strategies that push you ahead of the competition. Our processes include:

  • Reporting and analysis: Our strategies always start with data. We want to understand your customers, analysing how they use your website to maximise conversions. We draw recommendations from your custom-built report, tailored specifically to your business needs and budgets to achieve growth.
  • User experience audit: User experience can make or break a website. Our UX audit is a simple way to understand what’s working and what isn’t. We combine data with testing to identify what is damaging the user journey to create a series of suggested improvements.
  • Website merchandising: Connect your customers with the products they want, fast. We use our expertise to identify potential bestsellers, providing optimisation recommendations to maximise margins, trending stock and sales. Have no idea where to start? Don’t worry, we’ve got it covered! We collaborate with you to take the guesswork out of web merchandising.
  • Heatmaps and session recording: Using heatmaps and session recordings, we analyse user behaviour to inform A/B testing. Session recordings tell us what users click, how long they spend on a page, where the pain points are and where they exit. We focus on the analysis so you can focus on making decisions.
  • A/B testing: Audiences behave differently and not all users shop in the same way. A/B testing compares designs so we can optimise based on the best performer.
  • User testing: User testing provides feedback from the people who matter most: your customers. We consider your business, your needs and your audience, enlisting user testers to complete a series of tasks that will identify your website’s pain points.
  • Email list growth: Your website is your biggest data capture tool. Use it! We can implement an email growth strategy that combines effective site placement, subscriber tactics and promotions to build your database.

Training Your Team

We don’t expect you to know everything. That’s why we offer training on an ad hoc basis, whether you need it for a small team, an individual or a larger group, we’ll brush up your skills and share our knowledge on all things Magento and BigCommerce. Our training ensures your team is equipped to make the most out of your site fully understanding how it works and getting them off to a flying start. 

We heavily invest in our people to ensure we stay at the top of our game and are qualified to deliver the best support for you and your online store. 


ecommerce training and support