Support
and Retainers

Your business doesn’t stop at go-live and neither does our support. You can rest easy in the hands of our team, with a dedicated support desk and retainer packages designed to suit every need. It’s all about shared success. We care, we’re invested, and we want to help grow your eCommerce business. Whether you want advice, training or ongoing support, you can rely on us to be proactive, flexible and committed to your goals.

Technical Consultancy

Struggling with your site’s performance? We are a technically focussed team. We’ll assist you by taking the hassle out of complex integrations, helping to scale your store and ensure your site is always stable. Our services include technical consultancy, code profiling and performance optimisation to assess your site’s functionality, along with ensuring there’s a well-architected solution to meet your business’ requirements.

Secure, Responsible Commerce

Security is a big concern for all eCommerce websites. Luckily, Magento provides out-of-the-box security built into the very core of your site. Whether we need to upgrade your website to the latest Magento version, protect your eCommerce environment from cyber-attacks and fraudulent activity ensure you are PCI compliant or create a recovery plan, we can keep you, your users and your website safe.

Retainers

Do you need ongoing development work? Or maybe, you want to take an iterative approach to your website? A retainer could be for you. As part of our retainer process, we’ll complete a mandatory code audit and from this, we’ll create a roadmap of planned work. We’re confident our retainer packages cover your every need but, on the off chance you want more, we can create a custom package.

Support Timebank

Top up your development hours with a Support Timebank. Not restricted by month, timebanks are a ‘pot’ of hours dedicated to supporting your business.

You can tap into these to support hosting issues, extension installations, patch installation, redirect implementation, design and UX, strategy guidance or general requirements.

Training

We don’t expect you to know everything. That’s why we offer training on an ad hoc basis, whether you need it for a small team, an individual or a larger group, we’ll brush up your skills and share our Magento knowledge. Our training ensures your team is equipped to make the most out of your Magento site fully understanding how it works and getting them off to a flying start with Magento.