Enabling internationalisation with integrations
An international business with a multi-language, multi-currency and multi-payment eCommerce store, Global-e takes care of the checkout allowing Leeds to trade in real-time with approximately 90 different currencies. Allowing international customers to pay duties and taxes on-site, Global-e ensures hassle-free delivery as all costs are already covered which has increased international spend for the club. Accepting well-known payment methods like Klarna, Global-e was a complex integration presenting various challenges for the team to overcome.
Also requiring two-way integration with Medoc which powers their stores and epos system and Mosaic who handle their fulfilment, every time an order is placed updates are sent to both Medoc and Mosaic to ensure finance and stock management is synced.
A collaborative and streamlined process, the international purchase journey has been transformed into a hassle-free one. The customer is able to purchase in their chosen currency, Leeds United then receives payment in sterling before Mosaic dispatches the item to Global-e who fulfil it internationally.
Since go-live, there has been a significant reduction in customer complaints from those struggling to place online orders.